Business Administrator – Supporting the Safeguarding & Court Teams Full Time

Supporting the Safeguarding & Court Teams, Children’s Social Care.

The Business Support Team provide a proactive administrative support service to a team of 25 Social Work professionals who all work with children and families known to Children’s Social Care. This team work consistently under pressure and the Business Support Team play a vital role in working with them to achieve successful outcomes. The Business Support Team is the first point of contact for many service users/carers and professionals and they must demonstrate that they are proactive, organised and efficient in dealing with challenging demands in an active and busy environment.

There will be a variety of skills to undertake, including the following:

• dealing directly with services users by telephone and in person; answering calls/message taking and reception duties
• using and assisting with data entry on to the electronic document management system (Mosaic) for Social Care
• typing confidential reports and preparing client related documentation for legal within tight timescales
• taking shared responsibility for dealing with ordering and dealing with incoming invoices in respect of services for children or goods used within the team
• taking shared responsibility for opening post, preparing documents for scanning on to Mosaic, scanning and indexing
• assisting with organising cash payments for subsistence and carer payments and reception duties for young people coming to collect allowances.

You will need to be able to demonstrate:

• excellent IT skills (in Word & Excel) and be a competent and accurate typist good attention detail with good numeracy and literacy skills (for counting cash, grammar and puctuation)
• an ability to organise and prioritise work and meet tight deadlines
• an ability to multi-task and respond to a range of competing requests
• excellent demonstrable interpersonal skills and confident on the telephone including handling challenging situations both face-to-face and on the phone
• an understanding of strict confidentiality and professional boundaries with clients
• an ability to work as part of a team and on your own initiative
• an ability to remain impartial when sensitively dealing with potentially agitated or distressed clients
• an ability to remain calm and professional in this fast paced environment is essential
• a commitment and experience of providing a high standard of customer service both to service users and to supported teams.

For further information about this post, please contact Vicki Lucas, Operations & Support Manager – Business Support Service by email:
.

Internal Reading Borough Council employees must login via Employee Self Service to apply. If you have not yet been issued with your Employee Self Service account, or you have any queries, please email
with details.

Visit http://www.reading.gov.uk/jobsearch for more details on how to apply online. Alternatively, call the Recruitment Team on 0118 937 2039 (24 hour answerphone) quoting the job reference number and the job title of the post you are interested in.

Please do not send a CV: for the purposes of equal opportunities, we can only accept Reading Borough Council application forms.

An Enhanced Disclosure and Barring Service check will be sought from the successful candidates.

Closing date: 11 September 2017

Interview date: Tuesday 19 September 2017 at Hamilton Centre