Head of Service – Customer access & Operations – Full Time Full Time

Job Details

Enfield Council is transforming the Customer Experience
£55,857 to £65,736 with up to 10% PRP depending on performance
The Head of Customer Access and Operations will lead delivery of the customer experience for the whole Council. You will be directly managing the face to face, webchat, telephony and on-line channels services to deliver these services. Your knowledge of the challenges and opportunities, and experience in delivery, will be vital to create a real difference for our customers.
With the accountability and authority to set our agenda for customer experience improvement; you will be one of two experienced senior leaders working together to be the voice of the customer, championing their needs and aspirations. This is a demanding and rewarding role!
If you would like to know more about the role, please contact Sally Mcternan on 020 8379 for an informal discussion.
Successful candidates will also be required to complete a psychometric assessment prior to interview.
Closing and Interview Dates
Closing date: Midnight 7th September 2017.
Additional Information
If you have difficulties accessing this information, please contact Farida Uddin on 0208 379 3511. A textphone (minicom) is provided for those with a hearing or speech impairment on 0208 379 4419.
We aim to offer our employees a very competitive pay and benefits package. We offer you a minimum of 29 days annual leave when you start, which will increase after your 5th year with us. We also offer an excellent pension through the Local Government Pension Scheme (LGPS).