Crew Member - Birmingham

Use The ‘Vital Ingredients’ to deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time
Consistently deliver the highest standards of quality, service and cleanliness in the restaurant
Provide friendly, fast and accurate service

DELIVERING THE VITAL INGREDIENTS

Prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time

Make it special – be welcoming, personalise your comments and connect with your customers

Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic

Adapt to each customer’s needs – give them an individual experience that exceeds their expectations, e.g.:

Be patient with customers who need help, offer to explain the menu

Get to know regular customers and treat them individually

Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special •

Use initiative and confidence when interacting with customers

Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions

Treat all customers and colleagues with courtesy and respect

Work as a supportive team member

Complete tasks and activities in line with training/SOCs, company guidelines and management direction

QUALITY, SERVICE AND CLEANLINESS

Adhere to McDonald’s standards of quality, service and cleanliness

Follow all workplace safety, security and food hygiene procedures

Follow the ‘Fix Up, Work Sharp’ guidelines and take pride in your personal appearance

Take responsibility for your training in all areas; look for opportunities to improve and develop

Crew Member – Birmingham Full Time