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DELIVERING THE VITAL INGREDIENTS
Prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time
Make it special – be welcoming, personalise your comments and connect with your customers
Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
Adapt to each customer’s needs – give them an individual experience that exceeds their expectations, e.g.:
Be patient with customers who need help, offer to explain the menu
Get to know regular customers and treat them individually
Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special •
Use initiative and confidence when interacting with customers
Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
Treat all customers and colleagues with courtesy and respect
Work as a supportive team member
Complete tasks and activities in line with training/SOCs, company guidelines and management direction
QUALITY, SERVICE AND CLEANLINESS
Adhere to McDonald’s standards of quality, service and cleanliness
Follow all workplace safety, security and food hygiene procedures
Follow the ‘Fix Up, Work Sharp’ guidelines and take pride in your personal appearance
Take responsibility for your training in all areas; look for opportunities to improve and develop
©2013 McDonald’s. The Golden Arches logo and i’m lovin’ it are trademarks of McDonald’s Corporation and its affiliates. 283447 DELIVERING THE VITAL INGREDIENTS