Complaints Administrator Full Time

We are seeking a highly motivated individual to join our Complaints Team.

You will be required to deal with incoming calls from patients, their families or carers, and the general public, who usually have a concern or are dissatisfied with some aspect of care received. This involves dealing with highly sensitive and difficult situations, and very often distressed and very angry people. The post therefore requires excellent communication and diplomacy skills, whilst maintaining confidentiality at all times.

You will be required to provide autonomous high quality administrative support, including the preparation of reports, to the Complaints Team and both internal and external colleagues. You must be able to arrange meetings and take minutes / compile agendas as required by colleagues within the department. You must be able to cope well in a highly pressurised and fast moving environment and have excellent attention to detail.

As a key member of the team you will improve the experience of patients and their relatives by providing help, support and advice on the services provided by Northampton General Hospital NHS Trust.

Experience of customer care would be an advantage and good knowledge of health and/or social care systems is essential

For further information please contact, Jill Birmingham, Complaints Administration Supervisor on 01604 545774 (9am-5pm)

Online Assessment
NHS ‘Values for healthcare’ challenge
As part of your application you are invited to complete the NHS ‘Values for healthcare’ challenge available at http://nhsvaluestool.e-lfh.org.uk/

All NHS employees share a belief in the quality of patient care. It is important that our shared beliefs are part of everything we do to ensure that our role has a positive impact on the lives of patients. Try one of the ‘Values for healthcare’ video challenges at the link above and find out whether you have what it takes to join the NHS.

You can choose any one of the featured job roles for your challenge – don’t worry too much about having to match your choice exactly to the type of job role you are thinking about. You only need to follow one job role to complete the challenge.

If you are invited to interview you may be requested to bring a copy of the outcome of the ‘Values for healthcare’ challenge with you.

To deliver best possible care for our patients :

• We put patient safety above all else
  

• We aspire to excellence
  

• We reflect, we learn, we improve
  

• We respect and support each other
  
  

__________________________________________________________________________

To apply for this post, scroll down to the bottom of this page and select “apply on line”.

Ensure you read the link “Application Form Guidance Notes” before completing your application.

In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

You will be notified if you have been shortlisted via the interview section on your NHS Jobs homepage. Do not forget to check your NHS Jobs account regularly for correspondence.

Due to the high number of applications received we are unable to respond to each application individually. If you have not been contacted within 4 weeks of the closing date you have been unsuccessful in this application.

For further information on nursing, apprenticeships, A&E or any other departments please visit our specific website or pages that are indicated on the right hand side of this advert.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

To stay safe in your job search we recommend that you visit SAFERjobs ( https://www.safer-jobs.com ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.