Bookings Coordinator Full Time

/ Sales Coordinator / Sales Administrator / Scheduling / Telesales / Inbound / Outbound / Customer Service

Full-time permanent Bookings Coordinator with excellent customer service is required by our client, a leading plumbing, heating and reactive maintenance services provider across London. This role would suit someone that can use their initiative, work as an individual as well as a team. They require someone who is driven, dedicated and with an excellent work ethic who wants to enhance their career and grow within the business.

Full training will be provided but some experience would be preferable.

Monday-Friday general office working hours. Overtime may be required.

The role involves (but not limited to):
Taking inbound calls and making outbound calls

Corresponding to clients via email

Allocating jobs to engineers

Liaising with engineers

Sending booking confirmation emails to clients

Booking jobs into specialised CRM system

Sending out service reminders to clients

Complaint handling

Data input

Job/Quote follow-up

Sourcing parts

Creating and emailing estimates to clients

Obtaining customer feedback and publishing reviews

Skills Required:
Some experience (desirable) but full training provided

Strong organisation skills and the ability to multi-task

Excellent sales and negotiation skills

Excellent communication skills

Excellent customer service skills

Excellent telephone manner

Knowledge of London postcodes

Fluent in written and spoken English essential

Word, outlook and excel experience

Problem solver

Salary: £17,000 – £22,000 per annum + bonus (salary dependent on experience and negotiable)

Benefits:
Bonuses

20 days holidays, plus 8 bank holidays

Type: Permanent, Full Time

Location: London

Please forward your CV for immediate consideration.