Virtual SuperAgent (Customer Service) Full Time

Building on our founder’s track record of building a successful residential real estate platform in Asia, we have developed proprietary technology and tools that will allow customers to call on their very own 24/7 Virtual Assistant agents to benefit from instant lead qualification services, variable pricing and vendors to access our global network and outsource all sales and marketing.

Our mission is to become the first truly frictionless global digital real estate platform, from lead generation to closing of the sale. We believe we have found the secret sauce, so come join us for a try.

The Position

We are looking for an experienced customer-service person to join our pre-launch startup as a ‘Virtual SuperAgent’. As the backbone for this company, this individual should be well accustomed to talking to clients over the phone and have a good understanding of the property industry. The individual will take a leading role in helping to shape our core USP, and have the opportunity to take on a more senior role as the company grows. We are looking for an individual with next-level interpersonal skills and an outstanding telephone-manner.

Looking to hire ASAP.

Role responsibilities;

Customer Experience: Liaising with and qualifying customers over the phone. Ensuring the ‘5-minute call-back’ KPI is achieved. Good understanding of London area is desirable, and the processes involved with renting or purchasing property.

Operational Execution: Helping to shape and structure the Virtual SuperAgent work flow. This includes working closely with our Operations Lead to improve the design and practicality of the current system.

This is a role with great responsibility and is likely to become a full time role after three months, depending on performance.

Requirements

Worldly customer service skills and telephone manner

Demonstrable consultative sales experience – A sales rockstar

Superb emotional intelligence and interpersonal skills. Able to relate with a diverse demographic of customers.

Ability to build a lasting relationship with all of your clients allowing for continuous upselling through time as we offer more valuable services.

KPI-driven with the ability to glean insight from large amounts of data

Belief in the power of a technology-driven businesses

A second language is desirable

Strong problem-solving ability with a bias for action and “can-do” attitude

Previous work experience in the property industry is highly desirable

Passion for working in a startup and willingness to go the extra mile. Startups are challenging, hardworking and unstructured environments – they are not for everyone!

In return you will receive:

A chance to make a direct impact to the success of the business from day one, we have global ambitions and success will be rewarded by rapid progression

A competitive salary DOE

A great office in the centre of Mayfair

Please email a CV and cover letter to recruitment@themove.com

Please include within the letter your earliest start date.