Retail and Visitors Experience Assistant Full Time

Retail and Visitor Experience Assistant x 2

Walthamstow Wetlands

August 2017

The Walthamstow Reservoirs in Waltham Forest, London are currently being transformed into a distinctive urban wetland nature reserve and centre for learning that is unprecedented in size in London. Opening in 2017, Walthamstow Wetlands will give visitors free access to the wildlife and industrial heritage of this urban oasis.

This inspiring project is a unique public, private and charity partnership between Waltham Forest Council, Thames Water and the London Wildlife Trust.

The site is due to open as a visitor destination and attraction in autumn 2017 and facilities will include a renovated Grade II listed Marine Engine House, housing a shop and café, Education space, a Copper Mill Tower viewing platform and a new hub for volunteers.

An exciting opportunity has arisen for the right candidate to become part of our Retail and Visitor Experience Team. You’ll be participating in smooth running of our daily operation and working closely with the team to deliver our 7 day a week opening and budget targets.

As a key member of the Wetlands’ Team you will be a brand ambassador and responsible for ensuring excellent customer service, visitor experience and customer safety as well as delivering an inspirational retail offer.

You will work within a highly flexible team, including volunteers, and work closely with other partners to ensure high standards in delivering a customer focused operation and maximising retail sales opportunities.

We are currently looking to recruit two full time Retail and Visitor Experience Assistants.

The post holder will be reporting directly to Retail and Visitors Experience Manager.

Closing Date: 18 September 2017

Shortlisting Date: 21 September 2017

Interview Date: 25th/29th September 2017