Telecommunications Support Engineer Full Time

Please note that applications are welcomed from all suitably qualified/experienced individuals. However prior consideration will be given to applications from individuals who are ‘at risk’ and employed by Worcestershire Health and Care NHS Trust. If an appointment is made from that at risk group, the post will be withdrawn.

OUR TRUST VALUES

Our Trust is a great place to work and we are keen to ensure that all our employees have the right values in order that we can provide the best service to our patients. These values are very important to us, and as a potential candidate you should be made aware that we test for these throughout the whole assessment/recruitment and selection process, and will only interview and recruit individuals who demonstrate these values through their application and behaviour.

Details of our Values can be found on our website link ‘Work for us’

Help to keep Worcestershire Health & Care NHS Trust communicating! Recently awarded as a Global Digital Exemplar for Mental Health, you’ll be joining at an exciting time with changes and innovations in our technology, starting with implementation of a new Unified Comms solution.

The Trust is seeking to appoint an enthusiastic and motivated Telecoms Support Engineer to join an expanding team providing support for mobile devices and fixed telephony systems to our staff across the county.

In this exciting role, you will be working with a variety of technologies, including (but not exclusive to) tablets, smartphones, VoIP and fixed line telephony.

Duties will be varied and will include:

• Configuration and management of a large and expanding mobile device estate.
• Configuration of VoIP and traditional telephony systems and devices.
• Assisting and advising staff with telephony faults and queries.
• Maintenance of electronic records in relation to telephony, ordering and installation.

Coming from a telecoms support background, you will need to have a keen interest in modern communication technologies and how they can be used in a healthcare environment.

You must have excellent organisational skills, be a good communicator, be able to act on your own initiative, adapt to new situations, and enjoy working in and contributing to the work of a team. You will also need to be proficient in Microsoft Office systems.

The role will involve both remote support and on-site working across the county, so the ability to travel between sites is necessary.

PLEASE NOTE: All new appointments are subject to 6 months’ probation period.

If the same or similar vacancy arises within the recruitment period of this post or up to 3 months afterwards, the Trust may chose not to re advertise, but to select a suitable candidate from this interview pool. The new post may differ in terms of the base, hours available (full or part time) or contract type (permanent or fixed term) and therefore you are encouraged to apply for advertised posts but specify on your application form your preferences.

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application as soon as possible to have the best chance of being considered.

Applicants must have the ability to communicate clearly and effectively in English in both verbal and written formats.

**If the position being applied for requires a DBS check to be undertaken on you, it will be a condition of your employment that you have subscribed and continue to subscribe to the DBS Update Service. New employees to the Trust are required to pay the fee for the initial DBS check (this will be deducted from their first months’ salary) and the annual subscription (£13) to the DBS Update Service. Internal applicants are required to pay the annual subscription fee only (£13). Further information on the update service can be found on our website link ‘DBS Update Service.’

The Trust offers a preceptorship year for newly qualified nurses and AHP’s and attendance at preceptorship programmes is a condition of employment.

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