Business Development Advisor Full Time

Business Development Advisor,

Charles Hurst Aftersales

Contract Type: Permanent

Ref. req265

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK’s Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

An opportunity has opened up at Charles Hurst Belfast within our newly designed Business Development Centre.

The successful candidate will be providing a 1st class customer experience by retaining existing customers and managing our inbound and outbound telephone enquiries.

Job responsibilities:
Responding positively to customer web enquiries relating to service enquiries

Following up of customers, to ensure a flawless customer experience has been received

Naturally building a rapport with customers to identify and anticipate needs, and proactively promote products

Providing exceptional customer service throughout the process so all customer expectations are met and exceeded

Processing all appointments accurately

Key areas of the role:
Driving performance

Customer support

Target driven

Quality

Planning and Organisation

Interpersonal Relationships

Job responsibilities:
Responding positively to customer web enquiries relating to service enquiries

Following up of customers, to ensure a flawless customer experience has been received

Naturally building a rapport with customers to identify and anticipate needs, and proactively promote products

Providing exceptional customer service throughout the process so all customer expectations are met and exceeded

Processing all appointments accurately

About you

Can confidently handle conflicting demands

Strong negotiating and closing skills coupled with an enthusiasm to exceed monthly targets

Friendly and professional manner with a smart appearance

Excellent communication and IT skills

Team player

Maths and English GCSE, grade A-C, or equivalent

Systematic and organised

Detail orientated

Honest, respectful and diligent

Computer literate

Strong customer service skills and outlook

Previous experience in a similar customer service role

Why us…?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK’s Top Employers 2017.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.