Supported Housing Officer Full Time

PURPOSE OF JOB:
Promote a vibrant culture with an uncompromising commitment to excellence and fully integrated support and development services, reflecting the needs of those accessing the service

To work as a part of a multi-disciplinary team that works with young people to help identify and meet their personal, social, learning and work needs

Follow the lead from line management to ensure that all performance and contractual targets are met and exceeded ensuring that all client data recorded in a timely and accurate manner

Your approach to work should demonstrate and reflect Centrepoint’s values of integrity, energy, humility, entrepreneurial, accountable and focused.

DIRECTLY REPORTS TO:
Deputy Service Manager / Service Manager / Regional Manager

RESPONSIBLE FOR THE MANAGEMENT OF:
Young people within services / Volunteers / Buildings

KEY ACCOUNTABILITIES:
Maximise rental income and minimise losses by managing rent accounts and le ttings to the highest standard and within organisational targets .

Enable young people to maximise and sustain their income by ensuring that all benefit claims are completed accurately , p romptly and maintained.

T o undertake in depth need and risk assessment s and establish the appropriate support packages. .

Empower young people to improve their life skills through the delivery of the C entrepoint’s support model.

Provide regular structured outcome-focused support sessions and create support packages that prevent and respond to change or crisis situations.

Ensure that all support offered to young people is delivered in line with contractual obligations and in accordance with best practice models within Centrepoint and the Centrepoint Code of Conduct.

Enable young people to manage risk and access relevant support to make positive changes, develop skills and enable them to live independently.

Ensure that the maximum number of young people achieve a qualification from the Lifewise and wider employability and skills programmes by offering positive encouragement and practical support.

To empower young people to identify and maximise move on options and to continue to provide ongoing support to them through the transition period. To carry this work out in accordance with contract requirements and Centrepoint’s policy and procedures.

Facilitate and empower young people in our service s , by accompanying them to appointments where necessary as well as attempting to link young people to local community support services.

Ensure all aspects of young people files and service files are at Centrepoint’s required professional standard and that all aspects of the Data Protection Act followed.

Ensure all young people accessing the service have a wide range of opportunities to participate in service development; liaising with other departments i.e. Participation as required.

Deliver child protection and vulnerable adult responsibilities to the highest standard incorporating local and organisational policy and procedures.

Ensure the premises are maintained to a high standard, and meet all legal and statutory requirements to operate safely, effectively and efficiently. Ensure that all maintenance needs are reported and progressed in accordance with organisational targets

To work as part of a team to aid in the preparation of :
A ccommodation, this may include some cleaning duties.

To work with y oung Pk with Yal targetscy and procedures.ult responsibilities to the highest standard incorporating local change or crisis sit p eople from a diverse range of backgrounds adapting support packages to meet every individual’s needs.

To work with y o ung p eople using a holistic and person centred approach.

To engage in and to lead on the formation and delivery of service work plans.

To ensure that all data and recording responsibilities are carried out within specified times and to the highest standard.

To carry out any other reasonable requests by management, consistent with the nature and grade of the role.

SHO Grading System

At Centrepoint we are committed to the training and retention of our staff. We employ an innovative grading system to help staff progress during their journey with us. The Supported Housing Officer role is graded from 1-3.

Person s pecification

Detailed below are the type of skills, experience and knowledge that are required of applicants applying for the post. The Essential Requirements indicate the minimum requirements, and applicants lacking these attributes will not be considered for the post.

The points detailed under Desirable Requirements are additional attributes to enable the applicant to perform the position more effectively or with little or no training. They are not essential, but may be used to distinguish between acceptable candidates.

Grade 1

Category

Essential

Desirable

Assessment

Knowledge and Skills

1. Ideally the successful candidate will hold NVQ 3 or other professional qualification in a related field or be willing to work towards one

D

AF

2. Strong written and verbal communication skills. IT skills necessary to undertake all administrative and reporting requirements.

E

AF/T

3. Up-to-date knowledge of welfare rights that may affect vulnerable client groups, able to advise young people on these resources and how to access them.

D

AF/I

4. Numeracy skills sufficient to calculate necessary benefits and rental requirements etc

E

T

5. Able to positively engage with young people and experience of previous engagement with young people.

E

AF/I

6. Ability to undertake holistic support needs and risk assessments of young people and identify appropriate support for them

D

AF

7. Able to manage workload to meet a range of conflicting deadlines

E

I /AF

8. Able to identify, develop and maintain strong, effective and beneficial partnerships with all relevant external agencies

E

AF/ I

9. Understanding of the needs of young people and able to transfer Centrepoint’s values in all work with young people, colleagues and stakeholders

E

I /AF

10. A strong and demonstrable commitment to promoting Centrepoint’s approach to equality and diversity in all work undertaken.

E

I /AF

11. An willingness to engage in the formation of service work plans and the successful delivery of action points.

E

I/AF

Experience

1. Previous experience of providing supervision to volunteers or student placements would be advantageous.

D

AF/R/I

2. Appropriate experience working with vulnerable people in a supportive setting including supported housing, social care, health care or a related area

E

AF/R/I

Key: AF = Application form. I = Interview. R = Reference. T = Test. C = Certificate. DC = Document c hecks.

Centrepoint Values

All staff at Centrepoint are expected to work according to our six values. Below are examples of the behaviours expected for each of them. These will be assessed at interview and are included here to inform your expectations of the type of person we are looking for to join our organisation.

Integrity

We always put the good of young people and Centrepoint first

We commit to living these values in our professional lives at Centrepoint We work hard to build trust and productive relationships We are honest and transparent We confront issues early in a direct and constructive way

Energy

We are ambitious for young people and we have relentless drive, commitment and resilience to achieve that

We act decisively, using our energy to deliver and exceed expectations We understand our strengths and use them to strive for excellence We have creative optimism and we embrace change and drive it We have the courage and stamina to make tough decisions and see them through

Humility

Our work is a service that supports and challenges each person in our sphere of influence to fulfil their potential and ensure that they are engaged and inspired to perform

We show empathy, sincerity and are servant-hearted in our approach We are self-aware; continuously seeking to improve and we take full responsibility for our own development We offer to help without hesitation and ask others for support when we need it We respect and learn from each other and about each other; using that knowledge to work better together

Entrepreneurial

We are enterprising and innovative – professional, optimistic and always thinking about how to improve

We are commercially aware and financially conscious We communicate well and bring people with us We know and understand our business and the impact of both internal and external forces We always ask ourselves how it can be done better; we are more ‘why not?’ and have the flexibility to adapt

Accountable

We know what we have to do and why. We have high standards and expectations of ourselves

We have a clear direction and are fully accountable for delivery in our area We take personal responsibility to deliver and exceed expectations We seek and gain the commitment of others; helping others to achieve what they need to do, by inspecting what we expect. We celebrate success and reward the right behaviour at the right time; fully supporting the appropriate challenge of inappropriate workplace behaviours

Focused

We deliver for and with young people in a way that is creative, inspiring and enjoyable

We put young people at the heart of all we do We are mindful of risk, seeking to be risk intelligent We create a collaborative spirit where people are treated equally with respect We focus relentlessly on results

1

Supported Housing Officer (grade 1-3)