SALES ROLE (Live Music Adviser) Full Time

The key purpose of this role is to manage a portfolio of Live Music customers in order to support achievement of revenue and growth targets and customer retention. You will develop and maintain excellent business relationships with Live Music customers through regular contact e.g. phone, email, face to face.

Key accountabilities

Your main responsibilities will be to capture and collate relevant information e.g. premise details, promoter, type of music played, box office receipts, customer details, item to be licensed in order to ensure that the correct tariffs are applied. You will proactively search for unlicensed venues using external resources and monitor customer live music usage declarations and queries. You will be required to work with relevant stakeholders to correctly classify the status and charge of an event or an account. You will have the responsibility of completing reviews for Live Music customers, agreeing payment terms and ensuring their details are captured and processed accurately. Where appropriate you will identify and contact all due and overdue customer accounts to obtain payments. You will be responsible for building strong relationships with key decision makers. Objection handling will be key to this role ensuring customer queries are dealt with effectively. You will ensure customers are aware of the benefits of music to their business and are adhering to the contractual licensing terms and conditions. Within the business you will respond to PRS staff queries about live music, including those raised on behalf of members and international societies, within any agreed SLAs.

Person

The successful candidate will be passionate individual by nature who will be enthusiastic and highly motivated to join our fun, open plan and vibrant contact centre in the heart of Leicester. We are looking for someone who shares our values and vision and aim to collaborate with others to provide a straightforward approach to business and give our customers a great service and experience.

Skills & Experience

The successful candidate will be educated to A Level standard and have a minimum 2 years’ experience working within a lead generation or sales targeted role. You will have experience working with both internal and external customers to achieve goals and knowledge of copyright licensing, tariffs, policies will be beneficial. You will be competent with Microsoft Software Packages. If you’re a determined individual who takes pleasure in providing quality customer service, solving problems and seeing projects through to completion, you’re probably the kind of person we need. And if you enjoy working in a team, all the better. Passionate about music too? Now you’re really talking our language. And if you happen to think logically, get to the point fast and like to have a laugh along the way, come in, sit down and tell us why you think you’d fit right in.

The company

PPL PRS Ltd aims to provide the best music licensing experience in the world by keeping things simple for our customers. We’re here to ensure creators and performers are fairly rewarded for their work. PPL PRS is a new joint venture between two of the biggest players in UK music licensing- PPL and PRS for Music. We’ve joined forces to make it easier for our customers to obtain a music licence for the playing or performance of music in public. You’ll find that same collaborative spirit everywhere in our organisation. We are a genuine team, working together, looking out for each other and, most importantly of all, united for music.

Benefits

Your pay slip is not the only part of the package. As well as offering a competitive salary of circa £18k, we also have some great additional perks to make life more fun and financially beneficial for you. Working for us should be enjoyable and fulfilling and we want to maximise your potential; this is why we will invest in your personal and professional development to nurture your ambitions and reward performance.

• Discretionary company bonus of up to 5%
• 30% off yearly membership rate supplied by Puregym
• A fantastic pension scheme with a maximum employer contribution of 9%
• Annual leave of 25 days holiday, on top of the 8 UK Bank Holidays
• Group Income Protection benefit
• 24/7 helpline and online support through an Employee Assistance Programme
• Simplyhealth Cash Plan which provides you with money back towards the cost of looking after your health and wellbeing
• Discounted rates on Public Transport (Bus and Train travel)
• Life Assurance of 4 x your annual salary
• Childcare vouchers
• Eyecare vouchers
• £120 annual music voucher