Customer Service Officer Full Time

Directorate: Corporate Services

Location: The job is office based at Holmes Road. Travel to King’s Cross offices, the Crowndale Centre and other sites may be required. Camden promotes and supports agile working and there will be opportunities to work from home.

Job level/Grade: Level 2 Zone 2

Salary: £26,438

Contract Type: Fixed term for 12 months (with a possibly of post becoming permanent). 36 hours per week

25 days holiday (27 days after 5 years’ service)

About the role

We have an exciting opportunity to join our team at Contact Camden providing key front line services as a Customer Service Officer. You will be expected to provide high quality customer care using a variety of access channels and deliver our services effectively. We are looking for someone who has strong customer care skills and be motivated to deliver for the people of Camden.

The successful candidates will join our Housing Repairs and out of hours telephone service. These roles will need staff to work on Saturdays and Sundays and 12.00 to 20.00 on three weekdays with two consecutive weekdays off. Please indicate in your application that you can work the hours and days as above and/or you have any relevant housing repairs experience.

About you

The successful candidate will be experienced and able to resolve front line customer service enquiries to a high standard. This will be across a wide range of access channels, such as telephony, face-to-face, tweets, web chat, email and in writing.

You will be able to move across services and channels to respond proactively to changes in customer demand.

You will demonstrate the ability to make high quality decisions on the frontline to ensure that enquires are resolved at the first point of contact, taking personal responsibility for making appropriate decisions for our customers with minimal supervision.

You will be able to contribute to service improvements through ideas and participating in projects as required.

You will also need to be able to support customers facing crisis whilst liaising with other services to ensure wherever possible that we meet the needs of our residents.

About Camden

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click here to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity

To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

How to apply:

To apply for this job please follow the “Apply” link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at
, or post to 5 Pancras Square, London N1C 4AG.

Closing date for applications: Sunday 3rd September 2017 23:59

Interviews to be held: W/C 10th September 2017

Please quote ref: 1700002L

How To Apply
Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.