Customer Service / Call Coordinators Placement Officer Full Time

Customer Service / Call Coordinators Placement Officer (NHS temp staffing), to £19k, excellent hols and benefits, Bristol

Customer Service / Call Coordinators are required to work within a dynamic call team within North Bristol NHS Trust’s temporary staffing bureau.

You will play a critical role in keeping the hospital running by coordinating the timely flow of temporary nursing, facilities and other staff to where they are needed.

To £19k, with excellent pension and benefits – including up to 20% NHS discount from a huge range of retailers for meals, clothes, phone, travel etc. AND, in the NHS you start on 27 days of annual leave (PLUS bank holidays) which increases up to a maximum of 32 with continuing service!!

Why Apply for theseCustomer Service / Call Coordinator vacancies?

* Flexible working pattern covering 37.5 hour per week, including 1 weekend per month

* Variety in your day to work day workload

* An opportunity to support one of the largest NHS Trust in the UK

If you are looking for a role where you can make a difference then look no further! You will play a critical role in enabling the Trust to improve patients’ lives and make the world a better place!

The Role

As Customer Service / Call Coordinator within NBT eXtra – the Trust’s temporary supply of temporary staff from our database to fill vacant shifts called in by hospital managers. Key duties will therefore include:

* Taking requirements from managers and logging them on the system

* Identifying, contacting and booking staff from our database to fill empty shifts

* Providing a high standard of customer service to both managers and temporary staff, predominantly by telephone, but also using email and SMS

About You

As the successfulCustomer Service / Call Coordinator who will have:

* Excellent customer service skills with an excellent telephone manner

* Good admin (including PC) skills and experience

* Good Communication skills both written and verbal

* The ability to work within a team and under own initiative

An understanding of the different types of staff group within a hospital setting would also be an advantage

Closing date: 18th August, with interviews W/C 28th August – so APPLY NOW!

If it’s not for you please share with anyone who may be interested – thanks!