Primary Care Officer(s) Full Time

Who we are
Hounslow & Richmond Community Healthcare NHS Trust (HRCH) is responsible for providing community health service for over 500,000 people living across the London Boroughs of Hounslow and Richmond-Upon-Thames.

Community Healthcare covers most of the services that are provided outside of hospital or GP surgeries. We are passionate about delivering high quality care and provide a range of services for both adults and children including community nursing, health visiting, physiotherapy, nutrition and dietetics, health promotion and stop smoking services, speech and language therapy and occupational therapy. We also provide some specialist services such as audiology, neuro-rehabilitation, continence services and continuing care.

Some of our services such as the Walk-in Centre at Teddington Memorial Hospital and the Hounslow Urgent Care Centre attract patients from nearby boroughs and we also run services further afield such as the LiveWell and stop smoking services in the London boroughs of Sutton and Merton.

Our Mission
Providing care and services that we and our families would want to use.

*New Service* within Operational Support Services

Primary Care Patient Co-ordination Service – Hounslow

Hounslow Clinical Commissioning Group (HCCG) is made up of 49 practices which comprise of 5 localities Great West Road, Feltham, Chiswick, Brentford and Isleworth and Heart of Hounslow. There is a registered population of 303,000 patients and a health budget of over £308 million.

The CCG’s vision is to improve the care provided to patients, reduce health inequalities and raise the quality and standards of GP practice while achieving financial balance.

HRCH are looking to recruit 2 whole time equivalent posts to work in this growing service, proactively supporting the Hounslow GP practices.

The primary objectives of the Patient Care Coordination Service will be to support general practice to effectively manage its patient population. Ensuring the care delivered by general practice is more co-ordinated, proactive and planned.

These posts will support the delivery of coordinated, proactive and planned care for patients registered with Hounslow CCG Practices.

The service provide a team of coordinating staff to enhance and improve pro-active care, prevention and self-care for patients including at risk groups, over 65’s, patients with long term conditions and those receiving health and social care support from multiple providers.

The post holder will provide a comprehensive support service carrying out general administrative duties include, signposting, information sharing and data collection to ensure the smooth running of the Primary Care Patient Coordination Service.

The service is provided to all 49 Hounslow CCG GP Practices in the five localities therefore travel will be essential as the Band 4 staff will be deployed from the centralised hub out to practices, on a regular basis in order to support the delivery of this new and exciting contract.

In order to give your application the best opportunity, please ensure that you address all the requirements of the person specification when writing your supporting statements.

Please note previous applicants need not apply.

For further details / informal visits contact:

Alex Russell

Alexandra.russell@hrch.nhs.uk

0203 903 3344

07771 985 365

The closing date given is a guide only. There may be occasions where we have to close a vacancy once a sufficient amount of applications have been received. It is therefore advisable that you submit your application as early as possible.

All correspondence relating to vacancies will be via email and therefore applicants are advised to check their email accounts regularly. Some servers automatically send emails to your junk mail so please check this as well as your in-box.

Email notifications will be sent to you via TRAC which is an online application management system and not via NHS Jobs.

Hounslow & Richmond Community Healthcare NHS Trust is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services.

Please note that this post is subject to a 3 month probationary period. If you currently hold a contract of employment with Hounslow and Richmond Community Healthcare Trust, this will not apply.

Learning and Development
Education, training and development of our staff are central to the Trust’s ability to provide high quality healthcare services. We are proud of our commitment to staff learning and development and have supported many of our staff to make a real difference through their academic and learning achievements. We believe it is important to support the continuing learning and development of all our employees.

Our commitment to our staff has also been acknowledged in the National Staff Survey for our top staff engagement rates, providing excellent training and best place to work or receive care.

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