East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.
We are looking for an enthusiastic Customer Contact Assistant to join our Customer Services team based at our Marina Customer Contact Centre in Lowestoft. You will join a highly skilled and committed team of professionals delivering the Council’s Customer Contact Service, offering a first class customer experience and maximising value for money.
You will provide exceptional, consistent and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy and promptly resolving their enquiry at the first point of contact. Commitment to the teams Cultural Values (see attached) will play a key part in the role in working to these values.
Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should also be IT competent with the ability work well both as part of a team and using your own initiative.
A minimum of four GCSE’s at Grade C or above (including English and Mathematics), or equivalent, are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous
In return, we can offer great opportunities for training and development and we’ll give you all the support we can to build a great career with our organisation. There’s also a superb benefits package including flexible working options and purpose-built, brand new office accommodation, as well as a generous leave entitlement, discount scheme, pension scheme and free car parking.
Please read the job description and person specification on the right of the page before applying for this job.
For an informal discussion regarding this post, please contact Daniel Chapman (01502 523645) or David Hunter (01502 523613).