We have an exciting opening for a Service Centre Team Manager in our Galashiels Office.
This position is entry level management position responsible for the day to day activities of our engineer support centre with the line management responsibilities for a team of 12-15 Service Centre Agents. Our ideal candidate will have some supervisory experience gained in a fast paced, customer focused environment. They will be able to support and coach a team and to give remote support to our engineers. They will be customer champions and great team players!
Our newest Team Manager who joined us at the start of the year:
“I joined Qube GB 3 months ago and I have learned so much in such a short period of time. In my previous role I was at supervisor level and never had middle management experience. Qube GB gave me the opportunity to not only prove myself but gave me the support to bring the best out in myself. I really enjoy working with the team and I get all the support I need from my operations manager. If Qube GB sounds like a company you would work for or if you’re looking to get into management I would really recommend applying for this position. The company has a really good work environment and wants to bring out the best in all its employees”
The successful candidate will be working with two other Team Managers, and will report directly to our Service Centre Operations Manager to ensure that we deliver excellence to our customers daily by turning up on time, fixing their fault and while we are there fully optimising their home broadband set up.
Qube GB is a UK wide telecommunications company working on behalf of a range of clients including TalkTalk and BT, and our reputation is built on our excellent customer satisfaction rates.
We operate from 7.00 am to 9.00 pm (Monday to Friday) and then from 7.00 am to 7.00 pm (Saturday), our new Team Manager must be flexible within these hours to fit in with our rota.
If you are approachable, motivated and able to inspire and lead a team of agents to achieve organisational and personal goals then apply now.